Privacy Policy

Privacy Policy of Zhang’s HSC Coaching

Last Revised: Nov 23, 2025

Zhang & Wu Education Pty Ltd trading as Zhang’s HSC Coaching (ABN 71 644 798 694) (“we”, “us” or the “Company”) is committed to privacy protection. At https://zhangshsc.com.au/ (including related application programming interfaces, mobile applications and online services) (“this Site”) and at our in-person centres, we understand the importance of keeping personal information private and secure. This privacy policy (“Privacy Policy”) describes generally how we manage personal information and safeguard privacy. If you would like more information, please don’t hesitate to contact us.

This Privacy Policy forms part of, and is subject to the provisions of, the terms of use for this Site (https://zhangshsc.com.au/terms-and-conditions/).

The Australian Privacy Principles

We will treat all personal information in accordance with any and all obligations that are binding upon us under the Privacy Act 1988 (Cth) (“Privacy Act”). The Privacy Act lays down 13 key principles in relation to the collection and treatment of personal information, which are called the “Australian Privacy Principles”.

What is “personal information”?

Personal information held by the Company may include:

• your name and date of birth (and any of your children’s names and dates of birth);
• your residential and business postal addresses, telephone/mobile/fax numbers and email addresses;
• your bank account and/or credit card details for agreed billing purposes, though such details are submitted by you via Stripe. Where payments are made by Stripe, we do not see or hold any bank account or credit card details other than as noted below;
• any information provided to us by you during your account creation process or added to your user profile;
• preferences and password for using this Site;
• information about your computer, connection and browsing activity;
• your (or your children’s) HSC exam and ATAR results and state rank;
• closed circuit security video recordings of you and your children when you enter our premises at any of our centres;
• audio recordings of you or your children when we speak to you by telephone; and
• any information that you otherwise share with us, including any medication information, accessibility needs and personal photographs.

Information provided to Stripe

All purchases that are made through this Site are processed securely and externally by Stripe. Unless you expressly consent otherwise, we do not see or have access to any personal information that you may provide to Stripe, other than information that is required in order to process your order and deliver your purchased items to you (such as your name, email address, last four (4) digits of the card, and credit card expiration date and purchase transaction identification number).

How we may collect your personal information

At this Site, we only collect personal information that is necessary for us to conduct our business as Zhang’s HSC Coaching which includes (without limitation) enabling users to:

• purchase tutoring or related products or services for you or your children;
• access our class schedule and tutor biographies in order to make informed decisions;
• make enquiries about our products and services to which we can respond in a manner that is tailored to your or your children’s specific needs;
• view the HSC exam and ATAR results and state rank for selected students to help assess the effectiveness of our products and services; and
• provide feedback or make a complaint about our products and services in order for us to improve them.

Information that you provide to us

We may collect personal information that you provide to us about yourself or your children when you:

• use this Site, including (without limitation) when you:

• create a user account;
• add information to your user profile;
• purchase any services through this Site;
• add reviews, forum or chat room messages or comments in any elements of this Site that permit user-generated content;
• register for access to premium content or request certain premium features; or
• complete an online contact form to contact us or any third party supplier;

• provide information to us by telephone or through a platform on this Site, marketing forms or competition application forms;
• provide us with information upon request or in applying directly for services from us;
• send us an email, SMS or other communication; or
• enter our premises at any of our centres.

IP addresses

This Site may also collect Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. The Company collects and manages IP addresses as part of the service of providing internet session management and for security purposes. The Company may also collect and use web log, computer and connection information for security purposes and to help prevent and detect any misuse of, or fraudulent activities involving, this Site.

Cookies

This Site uses “cookies” to help personalise your online experience. A cookie is a text file or a packet of information that is placed on your hard disk by a web page server to identify and interact more effectively with your computer. There are two types of cookies that may be used at this Site: a persistent cookie and a session cookie. A persistent cookie is entered by your web browser into the “Cookies” folder on your computer and remains in that folder after you close your browser, and may be used by your browser on subsequent visits to this Site. A session cookie is held temporarily in your computer’s memory and disappears after you close your browser or shut down your computer. Cookies cannot be used to run programs. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. In some cases, cookies may collect and store personal information about you. The Company extends the same privacy protection to your personal information, whether gathered via cookies or from other sources.

You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser’s instructions to learn more about these functions. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this Site.

Why we use cookies

This Site uses cookies in order to:

• remember your preferences for using this Site;
• manage the sign-up process when you create an account with us;
• recognise you as logged in while you remain so. This avoids your having to log in again every time you visit a new page;
• facilitate e-commerce transactions, to ensure that your order is remembered between pages during the checkout process;
• show relevant notifications to you (eg, notifications that are relevant only to users who have, or have not, created an account or subscribed to newsletters or email or other subscription services); and
• remember details of data that you choose to submit to us (eg, through online contact forms or by way of comments, forum posts, chat room messages, reviews, ratings, etc).

Many of these cookies are removed or cleared when you log out but some may remain so that your preferences are remembered for future sessions.

Third party cookies

In some cases, third parties may place cookies through this Site. For example:

• Google Analytics, one of the most widespread and trusted website analytics solutions, may use cookies de-identified data about how long users spend on this Site and the pages that they visit;
• Google AdSense, one of the most widespread and trusted website advertising solutions, may use cookies to serve more relevant advertisements across the web and limit the number of times that a particular advertisement is shown to you; and
• third party social media applications (eg, Facebook, Twitter, LinkedIn, Pinterest, YouTube, Instagram, etc) may use cookies in order to facilitate various social media buttons and/or plugins in this Site.

How we may use your personal information

Your personal information may be used in order to:

• verify your identity;
• fulfil a contract we may have with you, such as delivering requested products or services to you or your children;
• recommend other services to you or your children that are provided by us or selected partners which relate to the products or services we are providing to you;
• assist you to place orders through this Site or directly with us outside of this Site (such as through an in-person transaction);
• process any purchases of services that you may make through this Site or directly with us outside of this Site, including charging, billing and collecting debts;
• publish your or your children’s name, HSC exam and ATAR results and state rank and photographs and videos of you or your children on this Site for marketing purposes;
• publish your or your children’s review of our products or services on this Site for marketing purposes;
• document any consent you may give us in relation to a request from us, such as to share your limited personal information with selected partners for limited marketing purposes (see also below);
• make changes to your account registered with this Site;
• gain an understanding of your information and communication needs or obtain your feedback or views about our services in order for us to improve them; and/or
• investigate and respond to any queries, feedback or complaints that you or your children may have or that another customer may have in relation to you or your children;
• conduct appropriate checks for creditworthiness and for fraud;
• prevent and detect any misuse of, or fraudulent activities involving, this Site;
• conduct research and development in respect of our services;
• maintain and develop our business systems and infrastructure, including testing and upgrading of these systems,

and for any other purpose reasonably considered necessary or desirable by the Company in relation to the operation of our business.

From time to time we may email our customers with news, information and offers relating to our own services or those of selected partners. Your personal information may also be collected so that the Company can promote and market products and services to you. This is to keep you informed of products, services, and special offers we believe you may find valuable. This may continue after you cease acquiring products and services from us (but not if you have chosen to delete your account). If you would prefer not to receive promotional or marketing material from us, you can unsubscribe from such communications at any time via the ‘My account’ section of this Site.

With your consent we may share your personal information with selected partners to contact you directly regarding their products and services.

Security camera and privacy consent

We operate closed circuit security cameras within all our centres to enhance the safety and security of our staff and customers. These film and record video but do not capture or record audio. We may also use security camera footage to investigate customer complaints or incidents in order to respond to them and take appropriate action, including providing the footage to the police to assist any investigation. By entering our premises, you acknowledge you may and agree to be filmed and recorded for the stated purposes above.

When we may disclose your personal information

In order to deliver the services you require or for the purposes set out above, the Company may disclose your personal information to organisations outside the Company. Your personal information may be disclosed to these organisations only in relation to this Site, and the Company takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. These organisations may carry out or provide:

• customer enquiries;
• mailing systems;
• billing and debt-recovery functions;
• information technology services;
• marketing, telemarketing and sales services;
• market research; and
• website usage analysis.

In addition, we may disclose your personal information to:

• persons or organisations providing emergency medical treatment or services to you or your children;
• your authorised representatives or legal advisers (when requested by you to do so);
• credit-reporting and fraud-checking agencies;
• credit providers (for credit-related purposes such as creditworthiness, credit rating, credit provision and financing);
• our professional advisers, including our accountants, auditors and lawyers;
• government and regulatory authorities and other organisations, as required or authorised by law;
• organisations who manage our business strategies, including those involved in a transfer or sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our business risk and funding functions; and
• the police or other appropriate persons where your communication suggests possible illegal activity or harm to others.

Contacting us about privacy

If you would like more information about the way we manage personal information that we hold about you, or are concerned that we may have breached your privacy, please contact us by email to the Privacy Officer at admin@zhangshsc.com.au or by post.

Access to your personal information

In most cases, you may have access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the Australian Privacy Principles. All requests for access to your personal information must be directed to the Privacy Officer by email using the email address provided above or by writing to us at our postal address. We will deal with all requests for access to personal information within 30 calendar days. Requests for a large amount of information, or information that is not currently in use, may require further time before a response can be given. We may charge you a fee for access if a cost is incurred by us in order to retrieve your information, but in no case will we charge you a fee for your application for access.

In some cases, we may refuse to give you access to personal information that we hold about you. This may include circumstances where giving you access would:

• be unlawful (eg, where a record that contains personal information about you is subject to a claim for legal professional privilege by one of our contractual counterparties);
• have an unreasonable impact on another person’s privacy; or
• prejudice an investigation of unlawful activity.

We may also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings.

If we refuse to give you access, we will provide you with reasons for our refusal.

Correcting your personal information

We will amend any personal information about you that is held by us and that is inaccurate, incomplete or out of date if you request us to do so. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information that is held by us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so.

Storage and security of your personal information

We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorised use or alteration. In our business, personal information may be stored both electronically (on our computer systems and with our website hosting provider) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all of our electronic information. Likewise, we take all reasonable measures to ensure the security of hard-copy information.

Third party websites

You may click-through to third party websites from this Site, in which case we recommend that you refer to the privacy statement of the websites you visit. This Privacy Policy applies to this Site only and the Company assumes no responsibility for the content of any third party websites.

Re-marketing

We may use the Google AdWords and/or Facebook re-marketing services to advertise on third party websites to previous visitors to this Site based upon their activity on this Site. This allows us to tailor our marketing to better suit your needs and to only display advertisements that are relevant to you. Such advertising may be displayed on a Google search results page or a website in the Google Display Network or inside Facebook. Google and Facebook may use cookies and/or pixel tags to achieve this. Any data so collected by Google and/or Facebook will be used in accordance with their own respective privacy policies. None of your personal Google and/or Facebook information is reported to us.

You can set preferences for how Google advertises to you using the Google Ads Settings page (https://www.google.com/settings/ads). Facebook has enabled an AdChoices link that enables you to opt out of targeted advertising.

GDPR

The Company welcomes the General Data Protection Regulation (“GDPR”) of the European Union (“EU”) as an important step forward in streamlining data protection globally.  Although we do not operate an establishment within the EU and do not target any offering of services towards clients in the EU specifically, we intend to comply with the data handling regime laid out in the GDPR in respect of any personal information of data subjects in the EU that we may obtain.

GDPR rights

The requirements of the GDPR are broadly similar to those set out in the Privacy Act and include the following rights:

• you are entitled to request details of the information that we hold about you and how we process it.  For EU residents, we will provide this information for no fee;
• you may also have a right to:

• have that information rectified or deleted;
• restrict our processing of that information;
• stop unauthorised transfers of your personal information to a third party;
• in some circumstances, have that information transferred to another organisation; and
• lodge a complaint in relation to our processing of your personal information with a local supervisory authority; and

• where we rely upon your consent as our legal basis for collecting and processing your data, you may withdraw that consent at any time.

If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations.  However, please be aware that:

• such objection or withdrawal of consent could mean that we are unable to provide our services to you, and could unduly prevent us from legitimately providing our services to other clients subject to appropriate confidentiality protections; and
• even after you have chosen to withdraw your consent, we may be able to continue to keep and process your personal information to the extent required or otherwise permitted by law, in particular:

• to pursue our legitimate interests in a way that might reasonably be expected as part of running our business and which does not materially impact on your rights, freedoms or interests; and
• in exercising and defending our legal rights and meeting our legal and regulatory obligations.

Storage and processing by third parties

Data that we collect about you may be stored or otherwise processed by third party services with data centres based outside the EU, such as Google Analytics, Microsoft Azure, Amazon Web Services, Apple, etc and online relationship management tools.  We consider that the collection and such processing of this information is necessary to pursue our legitimate interests in a way that might reasonably be expected (eg, to analyse how our clients use our services, develop our services and grow our business) and which does not materially impact your rights, freedom or interests.

The Company requires that all third parties that act as “data processors” for us provide sufficient guarantees and implement appropriate technical and organisational measures to secure your data, only process personal data for specified purposes and have committed themselves to confidentiality.

Duration of retention of your data

We will only keep your data for as long as is necessary for the purpose for which it was collected, subject to satisfying any legal, accounting or reporting requirements.  At the end of any retention period, your data will either be deleted completely or anonymised (for example, by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning).  In some circumstances, you can ask us to delete your data.

Keeping your information up-to-date

To ensure that your personal information is accurate and up to date, please promptly advise us of any changes to your information by contacting our data protection officer by email at admin@zhangshsc.com.au or by post.

Complaints & Oversight

We take privacy complaints seriously. If you’re dissatisfied with our handling of your personal information, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC has powers to investigate and enforce compliance under the Privacy Act 1988 (Cth).

Prohibited Use of Information

We do not permit the use of any personal information obtained via our services for unlawful purposes, including doxxing (the malicious sharing of personal information to cause harm). This is now a criminal offense under Australian law, carrying penalties of up to 7 years imprisonment.

Data Security & Protection

We maintain robust technical and organisational measures to protect your personal information, including data encryption, access controls, monitoring, and staff training. These practices are aligned with our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Data Breaches

In the event of a data breach involving personal information that is likely to result in serious harm, we will notify affected individuals and the OAIC, as required by law.

Your Rights – Serious Privacy Breaches

From 10 June 2025, under Australian law, individuals may seek compensation for serious invasions of privacy (e.g. misuse of personal information or unauthorised surveillance). If you believe your privacy has been seriously breached, you may have the right to take legal action in addition to lodging a complaint with the OAIC.

The OAIC now has enhanced powers, including civil penalties and broader investigation authority.

Changes to this Privacy Policy

From time to time, it may be necessary for us to revise this Privacy Policy. Any changes will be in accordance with any applicable requirements under the Privacy Act and the Australian Privacy Principles. We may notify you about changes to this Privacy Policy by posting an updated version on this Site. Any changes will take effect immediately upon posting on this Site. Please check this Site regularly for updates.

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If you require any further information about the Privacy Act and the Australian Privacy Principles, you can visit the OAIC’s website (see www.oaic.gov.au).